3,000 units managed. How BANSE scales homeasy franchise training across Germany.

When your property management company operates from two locations separated by 700 kilometers—one on Germany's Baltic coast, the other in Bavaria—keeping teams aligned isn't just a nice-to-have. It's essential for maintaining the quality that earned you IHK certification.

BANSE Objektverwaltung, a family business managing nearly 3,000 residential and commercial units, faced exactly this challenge.

The distance dilemma

Stralsund and Bayreuth couldn't be more different. One sits on the northeastern Baltic coast, serving properties along Germany's scenic maritime region. The other is nestled in Bavaria's Upper Franconia, a world away in culture and real estate markets.

Yet both offices carry the BANSE name—and the expectation of identical service quality.

"Property owners don't care which office handles their building. They expect the same professionalism, the same responsiveness, the same expertise. Distance can't be an excuse."

Traditional training approaches—flying staff between locations, running parallel workshops, maintaining duplicate materials—became increasingly impractical as the portfolio grew. Each new property added complexity; each new team member needed the same foundational knowledge.

Building a unified training system

Franchise partner onboarding

For new partners joining the network, BANSE delivers structured onboarding that establishes the foundation for success:

• Philosophy and values: Understanding the company's approach to property management
• Partner positioning: Self-understanding, market positioning, and entrepreneurial responsibility
• Processes and structures: How the network operates and supports partners

WEG administration fundamentals

Every property manager completes comprehensive training on condominium association (WEG) management:

• Legal foundations: Core WEG regulations and the property manager's responsibilities
• Insurance management: Understanding property insurance, common vs. individual ownership coverage, and claims handling procedures
• Professional communication: Handling challenging conversations, complaints, and conflicts constructively
• Process compliance: Ensuring consistent, legally sound administration

"German property law is complex. Every team member needs to understand WEG fundamentals—not just to stay compliant, but to serve owners and tenants professionally."

Financial processes and billing

Property management revolves around accurate financial administration. Training covers the complete billing cycle:

• Annual planning roadmap: Understanding which tasks arise throughout the calendar year
• Operating cost accounting: Foundations of Betriebskostenabrechnung and proper allocation
• Annual billing process: Steps from data collection to completed statements
• Invoice approval workflows: Digital processes, automation, and error reduction

AI tools for property management

BANSE embraces technology to improve efficiency. Training covers practical AI applications for property managers:

• AI fundamentals: Understanding how AI tools can support daily property management tasks
• Practical applications: Automating routine communications, document processing, and reporting
• Process optimization: Using technology to reduce manual work and improve accuracy
• Quality improvement: Leveraging AI to deliver better, faster service to owners and tenants

"AI doesn't replace property managers—it frees them to focus on what matters: relationships with owners and tenants. Training ensures everyone can use these tools effectively."

Mobile learning for property professionals

Property managers spend significant time away from desks—attending owner meetings, inspecting buildings, meeting contractors. BANSE's training is designed for mobile completion:

• Short modules that fit between appointments
• Offline access for properties with poor connectivity
• Video walkthroughs for visual procedures
• Quick-reference guides accessible on-site

"Our property managers are rarely at their desks. Training has to happen where they are—in their cars between buildings, at home in the evening, wherever works for them."

Regional customization within a unified framework

While core procedures are identical, some training addresses regional specifics:

Baltic region (Stralsund)

• Maritime climate considerations for building maintenance
• Tourism property management for seasonal rentals
• Regional contractor networks and service providers

Bavarian region (Bayreuth)

• Alpine winter preparation and heating requirements
• Local regulatory variations
• Regional market dynamics and owner expectations

The results

Two years after implementing Konstantly:

• Certification maintained: 100% of property managers current on IHK requirements
• Unified quality: Owner satisfaction scores identical across both regions
• Faster onboarding: New property managers productive in half the previous time
• Regulatory compliance: Zero findings on property management audits
• Scalable growth: Portfolio expanded to nearly 3,000 units without proportional training overhead

"We're a family business, even if that family is spread across Germany. Konstantly helps us keep everyone connected to our standards and our values."

Growing the family

As BANSE continues expanding along the Baltic coast and throughout Upper Franconia, Konstantly provides the foundation to maintain quality at scale. New properties, new team members, new services—all benefit from a training infrastructure that keeps the family business feeling like family, no matter the distance.