Use Cases / Customer Education

Empower customers
to help themselves.

Build a customer academy that reduces support load, drives product adoption, and turns users into certified advocates.

For Product managers, Customer Success, and Marketing leaders

[01]
Benefits

What you can
achieve.

Reduce support tickets

Customers who complete training submit 40% fewer support tickets. Self-serve learning scales infinitely.

Drive product adoption

Educated customers use more features and see more value. That means lower churn and higher NPS.

Create a revenue stream

Offer premium certifications and training programs. Turn your expertise into a product.

Scale without hiring

Train thousands of customers without expanding your customer success team.

Build customer loyalty

Certified customers become advocates. They've invested time and earned credentials.

40%
Fewer support tickets
2x
Product adoption
35%
Lower churn
Scalable reach
[02]
Platform

Build your customer academy

Interactive product simulations

Let customers practice in a safe environment before touching the real product.

Certification programs

Issue certificates with expiration dates. Create tiered certification levels.

Self-paced courses

Customers learn when it's convenient for them. No scheduling required.

Customer academy portal

Branded learning portal that looks and feels like part of your product.

Engagement analytics

See which content drives the most engagement and where customers get stuck.

Support integration

Link training directly from help articles. Convert support queries into learning moments.

Launch your
customer academy.